8:30am - 5pm M-F

10am - 1pm Sat

408 Jason Drive, Ste 101

Richmond KY 40475

(859) 624-3545

sales@foxapts.com

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Every Day We’re Here for You!

Maintenance requests for regular or routine maintenance will be provided during our business hours. We offer 24-Hour Emergency maintenance service as needed.

How to complete your request:

  • Select the form below that pertains to your maintenance need
  • Complete the request form and apply your signature online
  • If you scheduled an appointment for maintenance and are not present when the technician arrives, an unnecessary trip charge of $50.00 per employee will be applied to your account. As a courtesy, our technician will wait for 15 minutes.
  • Should you need to cancel your request, you are required to provide 24-hour written notice to prevent charges. Foxglove requires an adult over the age of 18 to be present at time of appointment.

Maintenance Request Forms List

Choose the correct Maintenance Form by clicking on the Name or + sign below.

    Tenant Name*:

    Tenant Email*:

    Tenant Phone*:

    Your Building:

    Your Unit:

     

    Is the Common Area Light outside working? YesNo

    Are there items inside the unit that need to be replaced? YesNo

    PLEASE MARK ANY OF THE FOLLOWING NEEDED SERVICES:
    Charges may apply.

    Window Blinds ($35)Toilet Seat ($20-40)Shower Head ($25)Air Filters ($15-25)Electric Wall Plates ($5)Switch Plate Covers ($5)Light FixtureDoorsWindowsOutside Drainage/Flooding

    Window Blinds Size?

    Is Toilet Seat Round or Elongated?

    What are size of air filters?

    Are your door(s) broken or need weatherstripping?

    Are you window(s) broken or need weatherstripping?

    Please state in detail the nature of the repair needed:

    If any charges are charged to Foxglove Management, LLC due to tenant's negligence, those charges will be forwarded to the tenant.

     

    Do you need to schedule an appointment? If so, please choose from the following days:

    Can we enter in your absence?

     

    Tenant Signature:

    Are you the tenant of record on the lease?

    Unnecessary trip charges are $50.00.If an appointment is made for maintenance the tech will wait 15 minutes and if the tenant is not there or has not shown, the tenant will be charged $50.00 per technician employee. Must give 24 hour notice of cancellation to prevent charges. AN ADULT 18 YEARS OR OLDER MUST BE PRESENT AT TIME OF APPOINTMENT.

      Tenant Name*:

      Tenant Email*:

      Tenant Phone*:

      Your Building:

      Your Unit:

       

      Is the electrical out?

      Is it out in the entire unit?
      If your refrigerator stays closed, your food will remain good for up to six hours. Foxglove Management is not responsible for any foods that go bad during time of electric outage. Your Renters Insurance should cover this.

      Have you paid your rent?
      *Utilities can be shut off for non-payment.

      Check to see if your neighbor's power is out?
      *If all units are down, please contact KU at 1-800-981-0600.

      Did you check your breaker box for any thrown breakers?
      *To reset, turn completely off and switch back on.

      Did you check your reset button on your GFI plug outlet(s) to reset outlet(s)?

      If a plug is not working, have you tried plugging a different item in to see if the plug works?

      Is the plug/switch loose, or coming out of wall?

      Does the plug/switch make a popping sound or spark when turned on?

      If a light switch doesn't work and the breakers have been checked, have you tried changing the light bulb?

      Is there a delay when you flip your light switch?
      *Replace the bulbs and see if that helps.

      Is the ceiling fan not working?

      Have you tried flipping both ON switches (were applicable)?

      Did you check the winter/summer switch to make sure it isn't stuck in the middle?
      *(This is located at the base above the blades of the fan.)

      Is dishwasher or disposal not working? Have you checked that switches are ON? [disposal-working]

      Is the light fixture broken?

       

      Additional Details:

       

      Can we enter in your absence?

      Do you need to schedule an appointment?
      If so, please choose from one of the following days:

       

      Tenant Signature:

      Are you the tenant of record on the lease?
      If this is a possible tenant charge, payment for service prior to scheduling appointment is necessary.

      Unnecessary trip charges are $50.00.If an appointment is made for maintenance the tech will wait 15 minutes and if the tenant is not there or has not shown, the tenant will be charged $50.00 per technician employee. Must give 24 hour notice of cancellation to prevent charges. AN ADULT 18 YEARS OR OLDER MUST BE PRESENT AT TIME OF APPOINTMENT.

        Tenant Name*:

        Tenant Email*:

        Tenant Phone*:

        Your Building:

        Your Unit:

         


        When did you first identify there was a problem?

        What date did you last change your air filter?

        Location of affected area: KitchenBathroomBedroomLiving RoomWallCeiling

        Do you use your exhaust fan in the bathroom while running the tub or shower? YesNo

        Approximate size of affected area?
        10 sq.ft. or less10-30 sq.ft. (e.g. ceiling tiles, small areas on walls)30-100 sq.ft. (e.g. individual wallboard panels)greater than 100 sq.ft. (e.g. several wallboard panels)

        What temperature is the thermostat set at in your home?

        Have you turned your heat or air off? YesNo

        What chemicals have you used to treat/clean the area?

        If you live in a basement or lower level unit, do you use a de-humidifier?

        Description of report area:


        Additional Details:

         

        Do we need to schedule an appointment?
        If so, please choose from one of the following days.

        Can we enter in your absence?

         

        Tenant Signature:

        Are you the tenant or record on the lease?

        Unnecessary trip charges are $50.00.If an appointment is made for maintenance the tech will wait 15 minutes and if the tenant is not there or has not shown, the tenant will be charged $50.00 per technician employee. Must give 24 hour notice of cancellation to prevent charges. AN ADULT OVER THE AGE OF 18 MUST BE PRESENT AT TIME OF APPOINTMENT.

          Tenant Name*:

          Tenant Email*:

          Tenant Phone*:

          Your Building:

          Your Unit:

           

          Wall Unit?

          Central Heat and Hair?

          Baseboard heat?

          Have you replaced/cleaned your filters?

          Is the unit frozen?
          *Please turn off and allow to thaw before HVAC comes for repair.

          Is the unit blowing air but not cool/warm?

          Is the unit not coming on at all?
          *Please check your breaker before filling out work order.

          Is the unit leaking?

          Is any carpet wet?

          Is the thermostat screen not coming on?

          How long has this issue been occurring?

          *If an Outside HVAC Tech is needed, it is the tenant's responsibility to schedule with the vendor and to be home for the appointment.
          You may choose one of the following vendors:
          CSI Heating and Cooling: (859) 661-4118

          If any charges are charged to Foxglove Management, LLC due to tenant's negligence, those charges will be forwarded to the tenant.

           

          Do you need to schedule an appointment? If so, please choose from the following days:

           

          Additional Details:

           

          Can we enter in your absence?

           

          Tenant Signature:

          Are you the tenant of record on the lease?

          Unnecessary trip charges are $50.00.If an appointment is made for maintenance the tech will wait 15 minutes and if the tenant is not there or has not shown, the tenant will be charged $50.00 per technician employee. Must give 24 hour notice of cancellation to prevent charges. AN ADULT 18 YEARS OR OLDER MUST BE PRESENT AT TIME OF APPOINTMENT.

            Tenant Name*:

            Tenant Email*:

            Tenant Phone*:

            Your Building:

            Your Unit:

             

            Is your apartment flooded?

            Is it coming from the water heater?
            *Shut off water at the shut off valve at the top of the water heater.


            SINKS:

            Location:

            Dripping from faucet?

            Dripping from base of faucet next to counter top?

            Dripping from underneath?
            *Try tightening white (PVC) pipes and DO NOT drain anything down sink until repaired.

            Dripping from supply line?
            *Shut the water off (if applicable) or place a bucket to catch the water.

            If faucet leak is steady stream, Foxglove Management will attempt to execute repair the following business day.

            Clogged?

            If clogged, have you tried Draino or hot water?
            *Try unscrewing drain stopper, take screwdriver or case knife and pull out any and all hair.

            Please note: IF HAIR GREASE OR ANY FOREIGN OBJECT IS FOUND, THIS WILL RESULT IN THE TENANT BEING CHARGED.


            TOILET:

            Location:

            Is it running?
            *It is the tenant's responsibility to shut off between usage until technician can come resolve issue.

            Handle broken?
            *Check the drain in the back of the toilet to make sure it is connected.

            Leaking from the base of the toilet?

            Clogged?

            Have you tried draino or hot water?

            Please note: IF ANY FOREIGN OBJECT IS FOUND, THIS WILL RESULT IN THE TENANT BEING CHARGED.


            TUB/SHOWER:

            Location:

            Dripping from faucet?

            Dripping from shower head?

            Is the faucet diverter switching from tub to shower?
            *If you fill the tub over the overflow top, it will flood unit or possibly unit below and charges will be applied.

            Hotwater heater not working?
            *Check to make sure breaker has not tripped.

             

            Additional Details:

             

            Do we need to schedule an appointment?
            If so, please choose from one of the following days.

            Can we enter in your absence?

             

            Tenant Signature:

            Are you the tenant or record on the lease?

            Unnecessary trip charges are $50.00.If an appointment is made for maintenance the tech will wait 15 minutes and if the tenant is not there or has not shown, the tenant will be charged $50.00 per technician employee. Must give 24 hour notice of cancellation to prevent charges. AN ADULT OVER THE AGE OF 18 MUST BE PRESENT AT TIME OF APPOINTMENT.

              Tenant Name*:

              Tenant Email*:

              Tenant Phone*:

              Your Building:

              Your Unit:

               

              DESCRIPTION

              Type of Pest:

              Location of Pest:

              Additional Details:


              Tenant Signature*:

              Are you the tenant of record on the lease?

               

              Unnecessary trip charges $50.00. If an appointment is made for maintenance the tech will wait 15 minutes and if tenant is not there or has not shown, tenant will be charged $50.00 per technician employee. Must give 24 hour notice of cancellation to prevent charges. AN ADULT OVER THE AGE OF 18 MUST BE PRESENT AT TIME OF APPOINTMENT.

               

              Maintenance Tips

              • Help us be more efficient by using your Resident Portal to complete an online maintenance request form. The After-Hours Emergency Maintenance phone is 859.624.3545.

              Most tenants are more than happy to leave maintenance to the landlord. After all, maintenance service is a primary benefit of renting. That said, service calls are intrusive. And in the long run, you’ll pay for damage to your unit caused by neglect. Protect your peace of mind and your security deposit by following a few basic apartment maintenance tips.

              Keys/Lock Outs

              Management does not unlock doors for any reason, nor does any member of the maintenance department.

              Please contact All Hours Lock & Keys 1-859-623-7485 for more details on their policies for providing entry.

              Test All Smoke Detectors Regularly

              Check these devices monthly to make sure they are in working order. Both battery-operated and hard-wired devices should be tested. Set a schedule to test them when you collect rent or at another time that is convenient for you. Residents are responsible for replacing the batteries.

              In the event of a fire:

              • Crawl low under smoke.
              • Assist or alert any people in danger, but only if it is safe to do so.
              • Go to your safe meeting place, such as your letter box.
              • Call 911
              • Wait for firefighters to arrive.
              • Do not re-enter a burning house under any circumstances.

              These devices save lives. If there is a fire or carbon monoxide leak in your building and these devices are not in working order, you could face legal action.

              Keep the Refrigerator Working Efficiently

              It is recommended to have your refrigerator and freezer temperature set at the manufacturer’s suggested setting, which is located on the inside of your refrigerator. For best energy practices you may want to ensure the doors are closed at all times not in use.

              Dirty coils hold in heat and make your refrigerator’s motor work harder to cool the inside compartments. Keep coils clean by removing the cover from below the door and vacuuming out the dust that has accumulated. While you’re there, remove the drip pan from underneath the coils. Wash it well and check the drain for clogs before replacing it. 

              Take Care of the Flooring

              Dirt is a floor’s worst enemy. When embedded into rugs and carpets, it wears out the fibers. On harder surfaces, like wood, laminate and vinyl, dirt causes scratches. Place mats inside and outside your door to reduce the amount of dirt tracked into your apartment.

              Vacuum low-traffic carpets at least once a week; vacuum high-traffic areas more frequently. Protect wood, laminate and vinyl floors by sweeping every day and mopping weekly with a product recommended for the floor type. Use the minimum amount of fluid needed to clean wood and laminate, as saturation damages wood’s finish and causes laminate to warp. 

              Keep Heat and A/C Dust Free

              Preventive maintenance of the heating and air-conditioning units is all about ensuring proper air flow. Vacuum vents before using the units for the first time each year, and then inspect the vents periodically to make sure new dust hasn’t accumulated. Change filters as soon as they become soiled. Finally, keep furniture and window coverings away. In the case of heat vents, this is as much a safety issue as a maintenance one.

              Don’t turn off your heat or A/C when you leave for the day. Instead, turn the heat down or the A/C up just a few degrees. You’ll actually save more energy by maintaining a steadier temperature.

              Prevent Plumbing Problems

              Keep drains flowing freely. Avoid pouring oil, coffee grounds or other solids into the kitchen sink. In the bathroom, remove hair from the sink and tub promptly so they’re not washed down the drain.

              Sink and toilet clogs usually can be unstopped with a plunger. Fill the clogged vessel with water and then push the plunger straight down in a quick, firm motion. You may need to repeat a number of times before the clog is removed.

              Counter Tops

              Counters tops should not be used as a chopping block or hot plate. Please use a cutting board for chopping or hot pads to protect the counter surface. Counters can be cleaned with a soft detergent like soft scrub.

              Dishwasher

              For optimum efficiency, do not overload your dishwasher and only use dishwasher detergent recommended for automatic dishwashers. To clean the exterior of the dishwasher, wipe with a warm, damp, sudsy cloth.  Rinse and wipe dry. Avoid gritty or harsh cleansers, as they will damage the finish. Generally the interior of the dishwasher is self-cleaning. The tub and strainer should be periodically checked for foreign objects. 

              Garbage Disposal

              While your disposal is operating, always keep the cold water running. Sharpening of the blades can be achieved by periodically inserting ice cubes. To deodorize the disposal, insert orange or lemon peels.  Do not use drain cleaning chemicals in your disposal. Never put bones, celery, onion peels, cornhusks, artichoke leaves, metal or glass down your disposal.  In addition, never insert paper products, matches or cigarettes. Grease and coffee grounds will also clog your garbage disposal.

              If your disposal does not work, turn off the wall switch, wait a few minutes and push the reset button. This is usually a red button on or near the bottom or side of the disposal unit located under the kitchen sink. Try to turn on the disposal at the wall switch. If the disposal still does not work, call the Management Office for maintenance service. 

              Patio and Deck Caps

              You may place plants/flowers in suitable containers that have a protective pallet with legs (i.e. plastic, ceramic or terracotta) to prevent water saturation of the wood ledges beneath. 

              Plumbing

              Should the toilet overflow, remove cover off the tank and push the flapper down firmly into hole in bottom of tank. Turn off the water supply by turning handle located under the tank in a clockwise direction and call the management office immediately. If your drains are stopped up, please call for maintenance assistance. We ask that you do not use drain cleaners due to the hazards of chemical use and for the safety of our service team. 

              Showers/Tubs

              For normal everyday cleaning, please use a mild soap and water with a soft wash cloth.  Do not use scouring pads or abrasive cleaners, as they will dull the surface. Other usable cleaners are: Scrub Free, Protect All, Formula 409, Mr. Clean, Gel Gloss, Glass Plus, Simple Green, Bon Ami, Bathroom Duck or diluted Spic and Span or diluted Pine Sol.  There is no need to use abrasive cleaners, as they will dull the gloss over a period of years.  In extreme cases where the recommended cleaners do not work, use mild abrasive cleaners such as Soft Scrub or Liquid Comet. Any other product will ruin the surface! 

              Washer/Dryer

              For optimum efficiency, do not overload your washing machine and only use detergent recommended for clothes washing machines. In addition, small loads can easily become unbalanced and stop your machine.  If your machine does stop in mid-cycle, open the hood, re-distribute the clothes and close the hood.  The machine should start again. The lint vent on your dryer should be cleaned before each load to ensure minimal drying time. 

              Windows/Blinds

              Do not leave windows open during rainy weather. The moisture or water spots will create a permanent stain, and may damage windowsills and walls. Blinds can be wiped clean with a warm, damp, sudsy cloth. Rinse and wipe dry. Avoid gritty or harsh cleansers, as they will damage the finish. 

              Know When to Seek Help

              Sometimes it’s best to leave the work to the pros. Report malfunctioning appliances, water you can’t turn off and clogs that don’t respond to plunging. Also report broken or missing grout in the bathroom. Grout isn’t just cosmetic–it keeps water from seeping into walls and floors.

              At Foxglove Apartments our resident’s needs come first.

              Your satisfaction is our priority!

              Experience

              Foxlove has been leading the Richmond area in multi-family residential housing for over 40 years, Our experience is backed with a reputation you can trust!

              Proficient and Skilled Staff

              Our staff is committed to providing top-notch service. Paying attention to your needs and thoughts are our staple in providing excellent customer service.

              Onsite Maintenance

              Our onsite maintenance staff is ready to assist. We worry so you don’t have to.

              Location! Location! Location!

              Our apartment homes are close to Richmond Center offering a variety of restaurants and shops, Lake Reba Recreation and we are within close proximity to Eastern Kentucky University. All of our locations are just off I75.

              24 Hour Resident Portal Access

              Review your account, submit a routine or emergency maintenance request. Use our Resident Portal to make your rent payment online.